Importance of human touch in Therapy
Imagine a chatbot that cannot feel emotions, asking its human patient, “How do you feel about that?”
It could soon be a reality for patients seeking mental health care, depending on the path they choose. For some, perhaps, it already is.
The rise of AI in recent years has forever transformed the human experience. AI has infiltrated the workforce, helped design new products, and even assisted physicians by recognizing specific ailments before humans might notice them.
Now, some A.I. platforms are promoting software that claims to be your pocket therapist, but this invites questions—does the technology have the capacity to connect with humans as other humans might? Can support be tailored to everyone? Can it tackle more complex or even life-threatening emotional needs? Or could people misuse such technology to self-diagnose or avoid professional care in the long run?
“While A.I. has made significant strides in understanding and processing human emotions, replicating a counselor’s genuine human touch, empathy, and emotional connection is a profound challenge. The subtleties of human communication and empathy are difficult to encode into algorithms,” Sergio Muriel, a Licensed Mental Health Counselor, Certified Addiction Professional, and COO of Diamond Recovery Group in Florida, says in an interview.
People suffering from conditions like depression or anxiety might turn to technology for fear of judgment, thinking they can avoid the stigma society commonly attaches to mental health.
All it takes is a simple Google search for a “chatbot therapist” or an “A.I. therapist” and the results populate with apps like Wysa – the anxiety, therapy chatbot – or Elomia Health’s mental health chatbot.
Muriel thinks the rise of AI in mental health care can yield several benefits both for those seeking care and those providing it. However, it should still be used with caution and as a complement to professional care with an experienced human.
“It’s an exciting evolution, offering new pathways for support and intervention,” he said. Integrating AI into mental health care has potential benefits but also requires caution. AI can offer immediate, anonymous support, making it a valuable tool for those hesitant to seek traditional therapy. However, it’s essential to ensure these technologies are used responsibly and complement, rather than replace, human care.”
As he mentioned, A.I. technology boasts its ability to be available at your fingertips 24/7, a feat it emphasizes on its own.
“No appointments or waiting rooms. Instant replies even on weekends and at 4 A.M.,” Elomia Health’s website reads, additionally noting that 21% of users said they would not have spoken to anyone outside A.I. out of fear of being judged.
The platform also includes additional safeguards, such as redirection to therapists or Hotlines if someone needs further help.
Muriel said such A.I.-based approaches are beneficial for triaging “low-risk” clients and helping professionals manage caseloads.
“[It can] offer new insights into mental health through data analysis. It can extend the reach of mental health services to underserved areas,” he elaborated.
“[But] there’s a risk of over-reliance on AI, potential privacy concerns, and the loss of the nuanced understanding that comes from human interaction. A.I. cannot yet fully replicate the empathy and depth of a human therapist.”
